forget password email problem in magento

Go to app/design/frontend/default/[your_custom_theme_folder]/layout/customer.xml

Copy this at the last before: </layout>

<customer_account_resetpassword translate="label">
        <label>Reset a Password</label>
        <remove name="right"/>
        <remove name="left"/>

        <reference name="head">
            <action method="setTitle" translate="title" module="customer">
                <title>Reset a Password</title>
            </action>
        </reference>
        <reference name="root">
            <action method="setTemplate">
                <template>page/1column.phtml</template>
            </action>
            <action method="setHeaderTitle" translate="title" module="customer">
                <title>Reset a Password</title>
            </action>
        </reference>
        <reference name="content">
            <block type="customer/account_resetpassword" name="resetPassword" template="customer/form/resetforgottenpassword.phtml"/>
        </reference>
    </customer_account_resetpassword>